Return policy

Premier Print Shop
Last updated: 19 January 2026

At Premier Print Shop, every order is custom-made especially for you. Each piece is carefully created with attention and care, and we truly want you to love your experience with us. Below is a simple overview of our return policy.

Custom-Made With Care

Because all of our products are made to order, each item is unique and created specifically for you. For this reason:

We’re unable to accept returns or exchanges
Orders cannot be cancelled once they’ve been placed

Production begins shortly after checkout, so we kindly ask that you review all details carefully before completing your purchase.

If There’s a Problem With Your Order

Your happiness means a lot to us. While we can’t offer returns or cancellations on custom items, we’re always here to help if something isn’t right.

If your order arrives:

Damaged
Defective
Or incorrect

Please contact us within 7 days of delivery, and we’ll take care of it.

Email us with:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Once confirmed, we’ll be happy to arrange a free replacement.

Lost or Missing Packages

If your tracking shows your package as delivered but you’re unable to locate it, we recommend checking with neighbours or contacting your local postal carrier.

While we can’t be responsible for packages once they’re marked as delivered, we’re always happy to help guide you on the next steps.