Refund policy

Return Policy — CANVLUX

Last updated: 28 November 2025

At CANVLUX, every product is custom-made just for you. We handcraft each order with care, and we want you to have a smooth and enjoyable experience with us. Below is our simple and friendly return policy.

✨ Custom-Made Items

All of our items are created only after an order is placed, which means each product is unique to you. Because of this:

We cannot accept returns
We cannot accept exchanges
We cannot cancel orders once they are placed

Production begins right away, so please double-check all order details before completing your purchase.

💛 If There’s an Issue With Your Order

Your satisfaction is very important to us! While we’re unable to accept returns or cancellations, we will take care of any problems with your order.

If your item arrives:

Damaged
Defective
Incorrect

please contact us within 7 days of delivery.

📩 Email: [Insert your email address]
Include:

Your order number
A short description of the issue
Clear photos of the item and packaging

If confirmed, we will gladly provide a free replacement.

📦 Lost or Missing Packages

If your package shows as delivered but can’t be found, we recommend checking with neighbors or contacting your local postal carrier. While we cannot take responsibility for lost or stolen packages after delivery, we’re always here to help guide you on next steps.